Terms & Conditions

Payment is expected to be made at the time of treatment.

Failure to pay at the time of treatment will lead to an invoice being sent.

Failure to pay within the specified time period may result in your account being surcharged.

Attempts will be made to recover the payment.

If unsuccessful your account will be passed to a debt collection agency and/or pursued through the courts.

We aim to be accommodating to all clients and can discuss options where appropriate.

X-rays, ultrasound images and blood results are the property of Teilo Vets Ltd.

Repeat consultations are always charged. Suture removal is free for operations performed at Teilo Vets.

Out of Hours fees apply when an animal is seen outside normal opening hours.

Medication cannot be dispensed to anyone under 16 years of age.

All repeat prescription requests need to be submitted at least 24-48 hours before they are required.

Refunds cannot be issued for medications that have left the premises.